Personal Effects
Insurance
Your personal effects are insured to the value of £500.00.
There is however an excess of £50.00 in respect of any single claim and this is payable by you.
Please ask for form “Clients Register of Personal Effects” for completion in order that your personal items can be recorded on file. Please complete two copies, retaining one for yourself and one for our administration office.
Money
Our insurance Policy does not cover any personal money
which may be in your possession, whilst on our premises, and we accept no responsibility whatsoever for any loss.
A combination or lockable safe is provided in your room for your own personal use and it is suggested that you use this to store any money that you may wish to keep available for your immediate personal use.
Safe combinations and keys for these safes are personal to you and should not be stored where other people can gain access.
You may feel it appropriate that you appoint a family member or friend to have access to the safe combination or key to assist you, and again this is a personal arrangement outside of our control.
We would recommend that you do not hold sums greater than £20.00 at any one time, and certainly no more than £50.00.
Should loss or theft of money occur, we will always involve the local constabulary to aid any investigation.
Jewellery
We do not recommend that large quantities of jewellery or valuables be stored in your room, bearing in mind the insured value of client personal effects (see under Insurance). Where items are deemed to be of value, we recommend that these be stored securely in your safe.
Should loss or theft of jewellery occur, we will always involve the local constabulary to aid any investigation.
Furniture
We encourage you to personalise your room with your favourite pictures and small bookshelves etc. We encourage you to bring in small items of furniture and soft furnishings, provided these meet current Safety Standards and are of Fire Retardent material. We aim to keep your room “clutter free” to enable hoists and nursing standards to be met, and therefore you will need to discuss with the Manager before bringing any large item into the home.
We regret that we do not have storage facilities for any personal effects/furniture excess to the storage facilities in your room or excess to your requirements.
Clothing
Please ensure all items of clothing are marked with your personal identification clearly (refer also to Labelling of Clothing).
Dying, Death and Bereavement
Dying and death are difficult subjects to discuss for some of us, but we feel it needs to be addressed by virtue of the services we offer at Langdale.
Firstly, you must be assured that we will always address issues of pain relief and your comfort to prevent any distress to you or that of your family at the end of your life.
We will always liase with yourself, if you are able, your family and in all cases your General Practitioner on a regular basis. This allows us to carry out your wishes as to how much active treatment you may wish to receive and when you may wish to decline treatment.
Once death occurs, we feel our last service is to carry out your wishes, from your choice of funeral director, to having your family with you.
We will always treat you with respect and dignity.
We will assist and advise your family on the practicalities of obtaining the Death Certificate and general funeral arrangements.
We are ever mindful that your loved ones will be grieving and we hope we can provide some comfort at a difficult time.
During your time with us, if you ever feel you would like to discuss your feelings on death and dying, and have any special requests, please take the time to discuss it with who-ever you feel comfortable with and these wishes will be documented in your personal records.
Terms & Conditions
As with this Service Users Guide, we have produced the Contract in a large format to assist you in its reading.
You should keep your original copy (signed by all parties) in a safe place.
We detail below additional salient points, however before signing this Contract you are obliged to seek clarification on any point which you may not understand.
Summary Statement of any Salient Points:
Notwithstanding your agreed Contractual Fee payable (see paragraph 5 of the Contract), as we have already explained about NHS Funded Nursing Care (Registered Nursing Care Credits) in an earlier paragraph, whilst we accept that for those clients who are “self funding” the full fee is due and payable prior to receipt of this funding and until such time as regular payment is received and that this is credited against fees due monthly in arrears.
Fees will be invoiced and are payable in full until regular Nursing Care Credits are established and we will then require that a Standing Order facility be set-up to meet the terms of the Contractual Agreement.
The daily fee/nursing care credit will be annualised to meet this obligation.
